BOOKING CONDITIONS
In these Booking Conditions, 'you' and 'your' means the party leader (i.e. the person in whose name the booking is made) and all other persons taking part in the tour (including anyone who is added or substituted). 'We', 'us' and 'our' means Red Dock Limited, trading as Hampshire Tours and Hampshire Wine Tours.
Before booking with us, please read these Booking Conditions carefully and all the other information relevant to your booking (which means all information contained in any specific conditions, information or restrictions advised to you). In these Booking Conditions, unless the context otherwise requires, words in the singular shall include the plural and vice versa.
1. Making your booking
All bookings are subject to availability. The party leader must be at least 18 years at the time of booking. The party leader must be authorised to make the booking on the basis of these Booking Conditions by all other members of the party. By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to availability and receipt of all applicable payments by us, the party leader will be issued with a written confirmation as soon as reasonably possible showing your booking details. Your binding contract with us comes into existence when the written confirmation is issued.
Receipt and banking of any monies will not constitute acceptance of a booking.
Please note we will provide you with your written confirmation by email. It is your responsibility to check your emails regularly and to advise of any change to your email address.
We have the right to refuse any booking prior to the issue of your written confirmation. If we do this, we will tell you in writing and promptly refund any money due that you have paid to us. In this we shall not have any liability towards you. As soon as your confirmation is received, you must check the details carefully. If anything is not correct you should tell us immediately.
2. Payment
You will be required to pay the full amount due for your tour at the time of booking by credit card via PayPal (or by bank transfer if agreed with us). If any payment due in relation to your booking is not paid, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep any deposits paid or due at that date. If your payment is not honoured for any reason whatsoever, we are entitled to make an administration charge of £25.
3. Pricing
Prices may be increased or decreased and corrections made to errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking. As changes and errors occasionally occur, you must check all details at the time of booking.
Unless expressly stated or agreed with us in advance, prices quoted do not include entrance fees to paid venues or attractions, nor do they include food/meals or gratuities.
4. Website details
We aim to ensure that the information provided on our website and other promotional literature or material produced and circulated by us is accurate.
We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. We make reasonable efforts to ensure that information supplied to you in relation to our facilities and/or services as well as advertised travel and other services is accurate and complete as at the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any facilities or services, except where any such information has arisen out of our negligence.
5. If you change or cancel your booking
(i) Changes
If you wish to change any detail of your confirmed booking we will do our best to make the changes. However, we cannot guarantee that we will be able to meet any such request. Please note that changes to your dates may be treated as a cancellation of the original booking if received less than 14 days before the tour date and hence be subject to cancellation charges.
(ii) Cancellations
If you have to, or wish to, cancel your booking, the party leader must contact us as soon as possible. The day we receive your notification of cancellation is the date on which your booking with us is cancelled. A cancellation charge will be payable if your cancellation is received less than 14 days before the tour date.
6. Cancellations or changes by us
We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors in brochures or other details corrected. We reserve the right to do so. If this does happen, we will contact the party leader (by telephone where reasonably possible in the case of a significant change or cancellation; minor changes will be notified by email) as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change.
7. Late arrival
If you fail to arrive at the scheduled pick up point within 1 hour of the agreed time, and you do not advise us of your late arrival, we may treat your booking as having been cancelled by you. No refund of any monies paid by you will be made in this situation.
8. Seat Belt Policy
Seat belts must be worn during all driving segments of your tour by all passengers in the vehicle. Where a child is required by law to use a child car seat or booster seat, you are responsible for providing an appropiate seat in compliance with UK laws (unless we specifically agree with you in advance of your tour date that we can provide an appropriate seat). For full details of the law, please read: www.gov.uk/child-car-seats-the-rules.
If we have agreed in advance to provide child car seats for your tour, these seats will meet UK law requirements, provided that we will provide a child car seat for you based on the information you provide us about the children who require them – it is up to you to make sure this information is correct. We will not be held responsible for any issues that arise from incorrect information provided by you regarding the children who require car seats.
Should any passengers fail to comply with any aspect of this Seat Belt Policy, this will result in your driver refusing to continue the tour until all passengers are using appropriate restraints. We will not be held responsible for any time lost, and no refunds or compensation of any kind will be given for any disruptions to a tour due to any passenger’s failure to adhere to any part of either of these policies.
9. Standards of Behaviour
You and all members of your party agree to, at all times whilst on your tour, behave lawfully and to follow any reasonable instructions of your driver. You are responsible to us for the actual costs of any breakage or damage in or to our vehicle or any other items provided by us for your use during your tour - along with any additional costs that may result - which are caused by you and/or any members of your party, and we may require payment from you to cover any such costs.
Where a tour includes a visit to a winery, brewery, etc., alcohol may only be consumed by those passengers who are over 18 or as otherwise permitted by law.
Our driver is entitled at their sole and absolute discretion to refuse to continue your tour if he/she reasonably believes you or any member of your party is behaving unlawfully, unreasonably or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. These circumstances will be treated as a cancellation by you.
All tours are limited to the number of persons booked by you in advance and agreed by us (up to a maximum of 6).
10. Force Majeure
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of the obligations under this contract by us is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions “force majeure” means an event beyond our reasonable control including, but not limited to strike, lock-out, labour dispute, act of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.
11. Our liability to you
If you have any complaints regarding any services we provide, you must inform us immediately and in any event confirm this in writing within 7 days of the end of any arrangements booked with us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide is limited to the full cost of your tour paid to us in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment, or for our own criminal act.
12. Insurance
We recommend that passengers arrange for themselves suitable travel, medical and cancellation insurance.
13. Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please let us know before booking and, if we reasonably feel unable to properly accommodate the particular needs of the person concerned, we will let you know.
14. Special requests
If you have any special requests you must advise us at the time of booking and confirm them in writing. No guarantees can be given that any request will be met.
15. Complaints
If you have any cause for complaint then we are anxious that remedial action is taken as soon as possible. Any queries or concerns should be addressed to our driver immediately during a tour, where possible so that we can try to speedily resolve. If, after this, you feel that the problem has not been resolved to your satisfaction, then the party leader must, within 7 days of returning from your your, put your complaint in writing to us.
16. Governing law
It is agreed that any dispute, claim or other matter which may arise in relation to your booking will be governed by English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.